Hilton Garden Inn Plymouth

Stayed the night December 1, 2023. Front desk staff were generally not pleasant and one had a constant guest all evening. We found straight, medium length black hair in our bed. Mattress was very hard and was about 6 inches from the wall so pillows were always sinking into the crevice. TV shut itself off with a timer and it could not be stopped. Bathroom was dirty. The bag that we assumed held a hair dryer was covered in dust. Dust bunnies were covering the floor under the bathroom sink. I'm not sure who would actually use large bottles of shampoo, conditioner and lotion that were attached to the walls. That is kind of creepy. Who knows what someone has put in those bottles....spit, semen, urine (people are that nasty). We paid $2 for a bag of popcorn to microwave in our room. The microwave sounded like a plane trying to take off. Refrigerator ran most of the night. Bathroom door sounded like a banshee when opening and closing. Closet door was stuck on the right side. Needless to say neither one of us slept and we left early in the morning (definitely not paying $16 for breakfast after all that). We paid over $130 for a room that should've cost a maximum of $30. Very disappointed in Hilton.

I was there for 8 nights, and it was wonderful. The rooms are big roomy, everything you could possibly need, and whatever you might need, just call down on top of that they have a wonderful, helpful staff plus housekeeping is always available to help too. Everyone is ready and willing to assist you. And they have a great pantry and buffet breakfast and their own restaurant. I couldn't have asked for a better place to spend my week. I recommend it to everyone.

Have stayed here a few times. The rooms are bit run down but the breakfast is good/reasonably priced and the staff is friendly. Unfortunately, my rental car was stolen out of the lot this week, parked on the sidewalk within sight of the front door. Plymouth Police officer indicated that the lack of cameras and proximity to the highway have made this an ongoing problem. The parking lot is also not well lit.

I and several family members booked rooms as part of a wedding group. Unfortunately, housekeeping was running behind and our rooms were not ready at check in. We arrived 10 minutes before the check in time (3 pm). We were told it would be about 30 minutes, but the wedding ceremony was at 4. There was a lot of chaos around the desk because of the number of families waiting around to be allowed into our rooms. It took a manager to come sort the chaos, but it didn't help get us our rooms any faster. We actually missed my niece's wedding ceremony that my daughter was in. Totally unacceptable. I would not recommend this hotel!